Returns

Jetty Jane wants you to love your purchase! If something isn’t quite right, we are happy to help you sort it out.

Please read through our policy below to ensure a smooth returns process.

Quick Checklist for Returns

To be eligible for a return, your item must meet the following criteria:
  • It must be submitted within 14 days of your order delivery date.
  • It must be unworn, unwashed, and unused with all original tags and packaging intact.
  • It must not be a clearance or "Final Sale" item.
Non-Returnable Items

Due to hygiene and health regulations, we strictly cannot accept returns or exchanges on the following items unless they are faulty:
  • Earrings (and any other pierced jewelry)
  • Swimwear (for health reasons, please ensure swimwear is tried on over underwear; any returns showing signs of wear or missing hygiene liners will be rejected)
  • Hats and Headwear (including caps, beanies, and headbands for hygiene and sweat protection)
How to Start Your Return

We use Shopify's secure, self-serve system so you don't have to worry about back-and-forth emails.
  1. Log In: Go to our Customer Accounts page.
  2. Get a Code: Enter your email address. You will receive a secure 6-digit login code in your inbox.
  3. Select Your Items: Choose the order and the specific items you wish to return, select a reason, and click Request Return.
  4. Choose Store Credit or Refund: In the notes or return details, please specify if you prefer Store Credit or a Refund to your original payment method.
  5. Wait for Approval: Once our small team reviews your request (usually within 24–48 hours), you will receive an approval email with your return instructions.
Return Shipping Costs
  • Change of Mind / Size Exchanges: If you are returning an item because you changed your mind or need a different size, return shipping costs are covered by you. We highly recommend using a trackable service via Australia Post, as we cannot take responsibility for lost return packages.
  • Faulty or Incorrect Items: We inspect every order before it leaves our doors, but mistakes can happen! If your item arrives damaged, faulty, or incorrect, please submit your return via the portal and upload a photo of the issue. We will email you a prepaid Australia Post shipping label completely free of charge.
Refunds, Store Credit & Processing

Once your return arrives back at Jetty Jane, please allow 3 business days for our team to inspect and process your item.
  • Option 1: Store Credit (Recommended): Choose store credit, and we will issue you a digital gift card for the full value of your returned item(s) as soon as it's processed. Store credit never expires!
  • Option 2: Refund: Approved refunds will be issued back to your original payment method. Please note that it can take your bank an additional 2–10 business days to clear the funds.
  • Original Shipping Costs: Outbound shipping fees paid on your original order are non-refundable.